The human side of business
Wouldn’t you know it that just days after posting about uninspired environments (see Malls), I had a rather wonderful experience inside of just such a place. My youngest daughter is healthily obsessed with Lego, especially their collection designed for the younger (seemingly female) set, called Lego Friends. I mean healthy because she wakes up early to do Lego, she goes to…
Dear CNN, As I watched your recent interview with Mark Zuckerburg, I found myself shaking my head in disbelief. Not because the tech titan now finds himself in the middle of a data sh$t storm, but because your reporter conducting the interview, Laurie Segall, appeared to be flirting the Facebook CEO into answering questions. In this age of #metoo and…
I don’t often use this platform to criticize brands. I come from the school of thought that it’s more powerful praise the ones who are getting it right. But having just come off the season of celebrations, I feel moved to comment on a campaign I’ve noticed. I can’t seem to shake the irritation that bubbles up when I hear the…
When we hear the word “regular” most of us have the same idea of what that word means; it’s the normal, typical, consistent and most common. It also signals the kind of customer most people want to have. But at Dunkin’ Donuts, it has an additional meaning – which is, coffee prepared in the way that is most often ordered….
I can’t tell. Is the entire universe enamored with, or terrified of, millennials? Without question, they have emerged as the demographic most often mentioned in an initial phone call with a prospective client, and the last thing raised during a marketing meeting. It usually goes something like: “Make sure millennials will like it,” or “Let me run it by my…
Courtesy, Colette.
Gallery/Bookstore/Runway/Water Bar. A key member of the Good Taste Committee retires.
Following a trip to Paris earlier this summer, I learned that one of my favorite reasons for going to this great city would be closing by year’s end. For as long as I can remember, the Parisian concept store Colette has been the retail embodiment of global style and experimental design – possibly even the birthplace of cool. On a…
