The human side of business
When someone shakes your cage, it can be hard to shake it off. A lingering psychic residue is often the by-product of an aggressive, insensitive or otherwise unexpected email, phone call or confrontation. Thick skin, as some are quick to suggest, must be nice. But thick skin can’t be grown overnight. And even if it could, I’m not sure I’d…
Wouldn’t you know it that just days after posting about uninspired environments (see Malls), I had a rather wonderful experience inside of just such a place. My youngest daughter is healthily obsessed with Lego, especially their collection designed for the younger (seemingly female) set, called Lego Friends. I mean healthy because she wakes up early to do Lego, she goes to…
Dear CNN, As I watched your recent interview with Mark Zuckerburg, I found myself shaking my head in disbelief. Not because the tech titan now finds himself in the middle of a data sh$t storm, but because your reporter conducting the interview, Laurie Segall, appeared to be flirting the Facebook CEO into answering questions. In this age of #metoo and…
@smnyc
This typography took about 6 minutes. And 23 years.
Funny thing about this word… We use it to imply “merely” when what we really mean is just the opposite. “Can you just tweak this design?” “Can you just re-write this page?” “Can you just tell us what’s missing?” Here’s how I see it. If you are the one doing the asking, then it’s not “just” something. It’s actually “the” something that is most important to…
Might we glean something from this dreaded word, and might I possibly be the last person to come to this seemingly obvious conclusion? Forgive me in advance if you’re miles ahead. In a conversation with one of my favorite clients recently, when I shared my own (common/clichéd/sadly normal) conflict around certain feeds on Instagram, he told me this: “You’re not…
When how it is says everything about how it isn’t. When clarity obscures, and you can’t see the way. When even the angst… has angst. Zerrissenheit (German): Disunity, inner turmoil. Strife. Whether a feeling is founded or not, useful or not, inner turmoil wreaks havoc. In the moment, the feeling is real, even if it conflicts with our sense of…
