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The human side of business

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Stella.

January 16, 2018 · By Amy Swift Crosby

I don’t often use this platform to criticize brands. I come from the school of thought that it’s more powerful praise the ones who are getting it right.

But having just come off the season of celebrations, I feel moved to comment on a campaign I’ve noticed.

I can’t seem to shake the irritation that bubbles up when I hear the current ad campaign from the beer brand Stella Artois. It touched a nerve. While it’s true that I am not the target audience, I can’t ignore the fact that it so blatantly misses the mark in its message. The copy goes like this:

“These days, rare moments are hard to come by…so host one to remember (with Stella Artois.)”

I don’t take issue with the campaign theme – hosting, and the celebratory themes around holding a meaningful gathering, are relevant and effective. But to posit that rare moments are harder than ever to find seems dead counter to what is actually going on in our world in 2018.
Culturally, politically, socially – and even spiritually – we’re living in a world that many are deeming “apocalyptic” at worst, and falling apart at best, with environmental, geo-political, genocidal and constitutional issues at the front of every headline.

From the conversations I’m hearing, I’d argue that we aren’t actually feeling that “special moments” are rare. I think it’s just the opposite. The way I see it, all moments of life – of being alive, of being okay, of survival, of any good fortune in the way of house, home, loved ones, job security, physical wellness, etc. – feel pretty special. In fact, it’s the daily, seemingly banal aspects of our lives, once taken for granted (perhaps), that so many of us have learned to appreciate.

I think the campaign was earnestly trying to say this same thing, ironically, but instead, said the opposite. It’s a question of paying off the theme, “Host one to remember,” with language that resonates with how people are feeling – but not articulating.

That’s the magic of good messaging. It’s usually a sentiment you couldn’t put your finger on, had not identified, or didn’t realize was true, that creates an “OMG, yes!” moment when a brand nails it.

Stella missed this opportunity.

Great campaign idea. Strong creative. Misguided payoff.

It happens to the best of us, but if I could take a crack at rewriting the copy, what I would say instead is this:

“Everyday moments are everywhere, and worth celebrating. Share them with the people who matter by hosting one to remember.”

Just a suggestion, Stella.

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About Me

photo of Amy Swift Crosby

Amy Swift Crosby is a brand strategist and copywriter who has positioned or voiced messaging across the commercial spectrum, from icons like Ford, BVLGARI, Pottery Barn, Pantene and Virgin, to boutique brands like The Wild Unknown, fitness franchise Barre3 and the rebrand of legendary metaphysical bookstore, Bodhi Tree. She has leveraged this expertise to help entrepreneurial women and small businesses owners hone their skills, mission and message, while uncovering their own “voice.” This blog explores “the human side of business,” and universal themes like uncertainty, anxiety, the tension between engagement and disconnection, personal value and most importantly, of finding - and hearing - our own voices in our everyday life.

Photo - Andrew Stiles

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SMARTY began as a thriving community in Los Angeles and Boston with weekly panel discussions and events designed to better understand the mindset and growth strategies behind successful entrepreneurs. Today, SMARTY is a weekly blog written by Amy Swift Crosby who chronicles her life as a creative, parent, entrepreneur and spiritual seeker. As an urban refugee living in a New England seaside village, she unpacks topics ranging from uncertainty and doubt to the built environment and advertising. More on Amy.

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