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The human side of business

Small Business

Replication.

September 18, 2018 · By Amy Swift Crosby

There’s nothing quite like a winning streak to cast doubts on one’s ability to perform the same trick again and again.

Ironic as it may seem, especially from someone with such strong opinions about being thoughtful in messaging, it’s surprising to find myself in an almost constant dialogue about the detriment of too much communication.

But over-writing, as anyone who has written and re-written an important email or text can attest, can be a self-sabotaging sinkhole. I discovered this recently when tasked with replicating memorable work.

Maybe something similar has happened to you.

After a series of successful collaborations (Blue Chip, portfolio projects) with a relatively new agency partner, I found myself in cerebral overdrive when they asked me back for another high-profile campaign. The gig was to write multiple scripts for a prominent tech company in Silicon Valley. The stakes were high, but no higher than other similarly positioned products or brands – which is to say – it wasn’t new territory. But on this day, on this job, I found myself listening to an inner whisper: “those others were so good… but can I really do it again?”

This is a particularly universal theme that many performers, athletes and creative’s have encountered – either after solid gold hits, sell-out shows, wow-factor work product or best-selling anything.

I remember the writer Elizabeth Gilbert doing an entire TedTalk about the burden of expectation following her internationally beloved Eat, Pray, Love memoir. Sports fans refer to it as Steve Blass syndrome because of the infamous all-star pitcher who, one day, couldn’t do the one thing he was famous for doing; pitching. He never got it back, and it ended his field career. His case is living proof of the ultimate fear.

Success Replication Pressure (my term) is a thing, and it was happening to me. I started the project with low-grade anxiety but looking back was in complete denial, reassuring myself how not stressed about it I was. But the work couldn’t hide behind anything, and it presented in a painful first draft over-write.

While the ideas themselves were viable, the totality was closer to something I might have submitted in my 20’s. I over-explained, over-justified and over-defended the concepts to the point of incomprehension. Remember Jon Favreau leaving 18 voicemails for his love interest in Swingers?

I wish I could have told myself to JUST STOP. But of course, it’s nearly impossible to have that perspective when you’re deep in the weeds. The clock was ticking…people were waiting… expectations remained high. I was failing – and fast.

This story has an unexpectedly happy ending because a principal partner in the agency, whose confidence I’d won (thanks to our other successful jobs together) swooped in to save me…which is to say he did what few others would do, and said what few others would say.

“Come to New York. This work is a mess – but come to New York anyway. Let’s figure it out in person.”

He could see I was anxious, and because of this, had lost the plot. But I hadn’t lost his vote – which was the booster I needed to call in my copywriting superpowers and get the job done. Together, we slashed and burned until the voice and narrative found its way out of my mental maze.

And it taught me a valuable lesson.
It’s easy to feel like we’re falling into quicksand when we think our previous successes were flukes.

The biggest hurdle in the aforementioned disaster was my ego. I wanted to prove that I could keep “being great,” that they wouldn’t regret giving this sizable project to me, a girl from Eugene, Oregon who accidentally impressed a few people and somehow found her way into the big leagues of advertising. Everyone has his or her own dumb story, that’s just mine.

In the end, I had the answer, and so do you. The fans that loved it/you/your last great work… may think they want to see it again, but they don’t really know what they want. They just want you to be the one doing it.

Replication is a fool’s errand. What you did before is over. Whether you teach an epic class, post something funny/relevant/beautiful, deliver a mic-dropping pitch or hand in bulls-eye copy…experience sets the stage, but I think we each start over every time.

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About Me

photo of Amy Swift Crosby

Amy Swift Crosby is a brand strategist and copywriter who has positioned or voiced messaging across the commercial spectrum, from icons like Ford, BVLGARI, Pottery Barn, Pantene and Virgin, to boutique brands like The Wild Unknown, fitness franchise Barre3 and the rebrand of legendary metaphysical bookstore, Bodhi Tree. She has leveraged this expertise to help entrepreneurial women and small businesses owners hone their skills, mission and message, while uncovering their own “voice.” This blog explores “the human side of business,” and universal themes like uncertainty, anxiety, the tension between engagement and disconnection, personal value and most importantly, of finding - and hearing - our own voices in our everyday life.

Photo - Andrew Stiles

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About

SMARTY began as a thriving community in Los Angeles and Boston with weekly panel discussions and events designed to better understand the mindset and growth strategies behind successful entrepreneurs. Today, SMARTY is a weekly blog written by Amy Swift Crosby who chronicles her life as a creative, parent, entrepreneur and spiritual seeker. As an urban refugee living in a New England seaside village, she unpacks topics ranging from uncertainty and doubt to the built environment and advertising. More on Amy.

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