• Home
  • About
  • Subscribe
  • Community
  • Contact

SMARTY.

The human side of business

Big Life

Generous.

March 21, 2017 · By Amy Swift Crosby

You don't have to be a sadhu to be surprisingly kind. Photo @Jenniferromans

This is a story about the (surprising) gestures of others, and their lasting impact.

When I first got out of college, I worked at CNN, as the assistant to a very visible VP. While he was away at a European bureau, my (new) used car caught fire while I was driving it, melting the gasket. I was new to Atlanta, to my job and company, with no real friends yet  – working with a limited budget – and had to quickly solve how to get to and from work every day. In 1994, you bought a car through classified ads, so most of these negotiations took place on the phone.

One day, as I zigzagged between mechanics reports on the fax machine, printing insurance documents, my busy phone bank, and a mess of papers accumulating on my desk, a nearby manager – who also reported to my boss – came by my office. She admonished my use of work hours for “personal calls” and informed me that she’d be taking it up with the boss. I was distraught, embarrassed, and unsure of what side of “right” I was on. If I was out of line, I wanted to volunteer that information myself, rather than get reported by Lady Blah Blah.

When the VP called from London later that day – back when long distance calls sounded crackling and distant – I relayed what had happened (and was so nervous that I started to cry). The first thing he told me to do was go into his office and shut the door. Saving me from office humiliation with this gesture was my first surprise.

Next, after hearing me out, and having actually already gotten an email from the ambitious manager, he said, “I got her email, but I trust your judgment. Take care of your situation, do your best job, and let me know how I can help you when I get back.”

This guy – in the midst of the Gulf War news crises – could have fired me, or at least leveled me before moving onto more pressing tasks. But he gave me the benefit of the doubt – an unproven 22-year old, and definitely the least important person there. I’ll never forget how that felt, and how it changed how I trusted myself.

We likely don’t realize how our (re)actions or words impact people for years to come, and how impressions make a lifelong mark. I could have shared a negative story to illustrate this same point  – because there are some (juicy ones) that stand out. But I wanted to share this one because we all have a choice when we react, and inside the hours of any given day, get unexpected opportunities to make one.

It doesn’t seem we can lose by choosing generosity.

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)

Share

Share
Tweet
Email
Pin
Comment
Previous
Next

Topics

  • Small Business
  • Big Life
  • Small Towns
  • Big Brands
  • Popular Posts
  • Uncategorized

About Me

photo of Amy Swift Crosby

Amy Swift Crosby is a brand strategist and copywriter who has positioned or voiced messaging across the commercial spectrum, from icons like Ford, BVLGARI, Pottery Barn, Pantene and Virgin, to boutique brands like The Wild Unknown, fitness franchise Barre3 and the rebrand of legendary metaphysical bookstore, Bodhi Tree. She has leveraged this expertise to help entrepreneurial women and small businesses owners hone their skills, mission and message, while uncovering their own “voice.” This blog explores “the human side of business,” and universal themes like uncertainty, anxiety, the tension between engagement and disconnection, personal value and most importantly, of finding - and hearing - our own voices in our everyday life.

Photo - Andrew Stiles

Subscribe

Get Social

  • Facebook
  • Instagram
  • Twitter

Archives

  • ►2020
    • ►April
      • Company.
    • ►March
      • Connected.
      • This.
      • Uncertainty.
    • ►February
      • Devotion.
    • ►January
      • TBH.
  • ►2019
    • ►October
      • Cadence.
    • ►July
      • Traps.
    • ►May
      • Plot.
    • ►March
      • Answers.
    • ►February
      • Regret.
    • ►January
      • New Year, New...?
  • ►2018
    • ►December
      • Magic.
    • ►October
      • Fearless.
    • ►September
      • Replication.
      • September.
    • ►June
      • Restoration.
      • Tenancy.
    • ►May
      • Narrow.
      • WOTO.
    • ►April
      • Rattled.
      • Lego.
    • ►March
      • CNN.
      • Just.
      • Unfollow.
    • ►February
      • Zerrissenheit.
      • Malls.
      • Eggshells.
      • Hold.
    • ►January
      • Demonstrate.
      • Brrr.
      • Stella.
      • Hello 2018.
  • ►2017
    • ►December
      • Resentment.
      • Dismissed.
      • Waiting.
    • ►November
      • Artificial Deadlines.
      • Regular.
      • Equal.
      • Knowing.
    • ►October
      • Frequent Finish Lines.
      • Copycats Part Deux.
      • Copycats.
      • Contact High.
      • Intentional Tension.
    • ►September
      • Fanship.
      • Clive.
      • Pause.
    • ►July
      • Millennialmania.
      • Colette.
      • Downsellers.
      • Hood Ornaments.
    • ►June
      • Singular.
      • Half Me.
      • Metaphor.
      • Reins.
    • ►May
      • Itches.
      • Blinders.
      • Free.
      • Chemistry.
      • Content.
    • ►April
      • Left Out.
      • Deference.
      • Triggers.
      • The Ask.
    • ►March
      • Room.
      • Generous.
      • Empathy.
      • Descriptions.
    • ►February
      • Teflon.
      • Code.
      • Force.
      • Moves.
    • ►January
      • Rope.
      • Recovery.
      • Out.
      • Belonging.
      • Small.
  • ►2016
    • ►December
      • Resolutions.
      • Work.
      • Idle.
      • Details.
    • ►November
      • Presentation.
      • Editors.
      • Crazy.
      • Tomorrow.
      • ROR.
    • ►October
      • Joy.
      • Words.
      • Machinery.
      • Face Time.
    • ►September
      • Marriott.
      • Bush.
      • Round and Round
      • Maiden Voyages
    • ►August
      • Destination: Procrastination.
      • Age
      • Inspired Conversations
      • The Ten Minutes.
      • Format
    • ►July
      • Attachments.
      • Who gets your best you.
      • Divided.
      • Performance.
    • ►June
      • For the Originators
      • Chief.
      • The Problem with Passion
      • Platforms.
    • ►May
      • Ordinary.
      • Kenny.
      • Over Everything.
      • See Me
      • Conditions
    • ►April
      • Solving Obvious.
      • Wisdom.
      • Happy Faces.
      • Mr.Sullivan
    • ►March
      • Spirit Animals.
      • The Ensemble Life.
      • Tinkering.
      • Badassery.
    • ►February
      • Adaptation.
      • We Hate It When Our Friends become Successful.
      • Alone in the Field.
      • Portraits.
    • ►January
      • The Process Is The Answer.
      • I Can't Believe Anyone Thinks This Still Works.
      • Rebel Rebel.
      • Commitments. The Fourth Kind.
  • ►2015
    • ►December
      • Unscripted
      • Novelty
      • No Pants.
    • ►November
      • Solve If With What.
      • Dualité.
      • Last Days
      • Whatchyou Sayin?
    • ►October
      • Wanna Get Busy (With Me)?
      • Professionals
    • ►September
      • Fluency
    • ►August
      • The Curse of Customization.
      • Is it that hard to…?
      • Misery.
    • ►July
      • Brave.
      • Blind Spots.
      • Bailing or Believing.
      • The Tension.
    • ►June
      • Nobody Likes The Squirrel.
      • I Just Don't Have Time For Friends.
      • Got A Handle?
    • ►May
      • Earned Wisdom
      • The Whole 'Have It All' Thing. 
      • The Dip vs. The Dive
      • The Power of Disengagement
    • ►March
      • It's good to be loved...
    • ►February
      • Apple – User (and Worker) Friendly
    • ►January
      • The Bird Theory

Search

Instagram

Instagram did not return a 200.

About

SMARTY began as a thriving community in Los Angeles and Boston with weekly panel discussions and events designed to better understand the mindset and growth strategies behind successful entrepreneurs. Today, SMARTY is a weekly blog written by Amy Swift Crosby who chronicles her life as a creative, parent, entrepreneur and spiritual seeker. As an urban refugee living in a New England seaside village, she unpacks topics ranging from uncertainty and doubt to the built environment and advertising. More on Amy.

Never Miss a Post

Follow Us

  • Facebook
  • Instagram
  • Twitter

Latest Posts

  • Company.
  • Connected.
  • This.
  • Uncertainty.
  • Devotion.

Copyright 2021 SMARTY.