The human side of business
If we took as many selfies of our businesses as we did of our faces, we might make more honest assessments of what needs to change. But we fear feedback – giving it, receiving it. We’re sometimes even scared of the people who work for us, but don’t want to admit it. We shudder at the thought of auditing people…
Most of us view our days and processes as increments of time toward a finish line, an answer or at least a conclusion. “If I do this, then X will happen, and I’ll get / feel / know / earn Y.” That’s natural. I think great meditators and highly conscious people are some of the only ones who don’t do this –…
The first is an oldie but goodie. 1. A random phone number from upstate New York calls to tell you, “Amy Swift! You’ve won a cruise! Just stay on the line to collect your prize with our customer service specialist!” Who thinks this still works…and if it does, and only on the elderly or infirm, are you really getting an ROI…
Real stars are original. They are inspired by and moved by and informed by other art, culture, poets, writers, leaders – YET… they are totally, radically, uniquely themselves. They don’t imitate. Many worthy stars are never recognized, and others do something, usually for a long time, with only a little recognition. You get the feeling they’d do it whether anyone…
We all make them – but the terms of those commitments vary – and typically fall into three categories… The short-term ones are day to day. Could be about 40 minutes of cardio, or eating vegan before 5pm, or cycling to work instead of driving, or spending an hour with your child without checking your device. Those are relatively easy, and…
Do you feel better when “Reservations” emails your hotel confirmation, or “Freya at Babington House“? Do you feel better when the agent goes off script and says, “yah I hate it when that happens. Let me see what can be done,” OR, slowly, and much-too-long-windededly, says, “I’m sorry you had that inconvenience today. Let me go through the options on the menu that…
