• Home
  • About
  • Subscribe
  • Community
  • Contact

SMARTY.

The human side of business

Small Business

Got A Handle?

June 11, 2015 · By Amy Swift Crosby

Screen Shot 2015-10-24 at 10.42.26 PMI once visited a therapist who had two doors to her office – one that got you into the foyer, and the next that led to her inner private office. The first one had two handles and acted like a normal door. The second only had a handle on one side – her side. So you couldn’t open it from the outside (just in case you went insane from waiting while another client wiped away the tears/rage/frustration/radical truth of her session). I always saw this as an interesting metaphor.

So many times with our business we have that outer door with two handles locked down in the form of beautiful business cards, a well functioning website, great people skills, and clients who love us. But what’s missing is something really clear for our customers to buy.

If your services or offerings feel like a smorgasbord, it’s just too hard to get “in” to your business. There’s no handle. The door feels un-openable because it’s all too confusing, overwhelming, unclear, and ambiguous. So customers leave, and they’re never quite sure why. Yes it’s literal when it comes to a real door, but in a business, it just feels like something that seemed like a good idea – and then never happened.

Stand for something – it doesn’t have to be everything. Commit to highlighting it. You’ll feel a bit like “but what about this? And that? And I also do this!” Just calm down. They need to find a handle to get in and walk through the door – because if they don’t – they’ll never find the treasures of your company, services, or products in the first place.

Amy

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)

Share

Share
Tweet
Email
Pin
Comment
Previous
Next

Comments Cancel reply

You must be logged in to post a comment.

Topics

  • Small Business
  • Big Life
  • Small Towns
  • Big Brands
  • Popular Posts
  • Uncategorized

About Me

photo of Amy Swift Crosby

Amy Swift Crosby is a brand strategist and copywriter who has positioned or voiced messaging across the commercial spectrum, from icons like Ford, BVLGARI, Pottery Barn, Pantene and Virgin, to boutique brands like The Wild Unknown, fitness franchise Barre3 and the rebrand of legendary metaphysical bookstore, Bodhi Tree. She has leveraged this expertise to help entrepreneurial women and small businesses owners hone their skills, mission and message, while uncovering their own “voice.” This blog explores “the human side of business,” and universal themes like uncertainty, anxiety, the tension between engagement and disconnection, personal value and most importantly, of finding - and hearing - our own voices in our everyday life.

Photo - Andrew Stiles

Subscribe

Get Social

  • Facebook
  • Instagram
  • Twitter

Archives

  • ►2020
    • ►April
      • Company.
    • ►March
      • Connected.
      • This.
      • Uncertainty.
    • ►February
      • Devotion.
    • ►January
      • TBH.
  • ►2019
    • ►October
      • Cadence.
    • ►July
      • Traps.
    • ►May
      • Plot.
    • ►March
      • Answers.
    • ►February
      • Regret.
    • ►January
      • New Year, New...?
  • ►2018
    • ►December
      • Magic.
    • ►October
      • Fearless.
    • ►September
      • Replication.
      • September.
    • ►June
      • Restoration.
      • Tenancy.
    • ►May
      • Narrow.
      • WOTO.
    • ►April
      • Rattled.
      • Lego.
    • ►March
      • CNN.
      • Just.
      • Unfollow.
    • ►February
      • Zerrissenheit.
      • Malls.
      • Eggshells.
      • Hold.
    • ►January
      • Demonstrate.
      • Brrr.
      • Stella.
      • Hello 2018.
  • ►2017
    • ►December
      • Resentment.
      • Dismissed.
      • Waiting.
    • ►November
      • Artificial Deadlines.
      • Regular.
      • Equal.
      • Knowing.
    • ►October
      • Frequent Finish Lines.
      • Copycats Part Deux.
      • Copycats.
      • Contact High.
      • Intentional Tension.
    • ►September
      • Fanship.
      • Clive.
      • Pause.
    • ►July
      • Millennialmania.
      • Colette.
      • Downsellers.
      • Hood Ornaments.
    • ►June
      • Singular.
      • Half Me.
      • Metaphor.
      • Reins.
    • ►May
      • Itches.
      • Blinders.
      • Free.
      • Chemistry.
      • Content.
    • ►April
      • Left Out.
      • Deference.
      • Triggers.
      • The Ask.
    • ►March
      • Room.
      • Generous.
      • Empathy.
      • Descriptions.
    • ►February
      • Teflon.
      • Code.
      • Force.
      • Moves.
    • ►January
      • Rope.
      • Recovery.
      • Out.
      • Belonging.
      • Small.
  • ►2016
    • ►December
      • Resolutions.
      • Work.
      • Idle.
      • Details.
    • ►November
      • Presentation.
      • Editors.
      • Crazy.
      • Tomorrow.
      • ROR.
    • ►October
      • Joy.
      • Words.
      • Machinery.
      • Face Time.
    • ►September
      • Marriott.
      • Bush.
      • Round and Round
      • Maiden Voyages
    • ►August
      • Destination: Procrastination.
      • Age
      • Inspired Conversations
      • The Ten Minutes.
      • Format
    • ►July
      • Attachments.
      • Who gets your best you.
      • Divided.
      • Performance.
    • ►June
      • For the Originators
      • Chief.
      • The Problem with Passion
      • Platforms.
    • ►May
      • Ordinary.
      • Kenny.
      • Over Everything.
      • See Me
      • Conditions
    • ►April
      • Solving Obvious.
      • Wisdom.
      • Happy Faces.
      • Mr.Sullivan
    • ►March
      • Spirit Animals.
      • The Ensemble Life.
      • Tinkering.
      • Badassery.
    • ►February
      • Adaptation.
      • We Hate It When Our Friends become Successful.
      • Alone in the Field.
      • Portraits.
    • ►January
      • The Process Is The Answer.
      • I Can't Believe Anyone Thinks This Still Works.
      • Rebel Rebel.
      • Commitments. The Fourth Kind.
  • ►2015
    • ►December
      • Unscripted
      • Novelty
      • No Pants.
    • ►November
      • Solve If With What.
      • Dualité.
      • Last Days
      • Whatchyou Sayin?
    • ►October
      • Wanna Get Busy (With Me)?
      • Professionals
    • ►September
      • Fluency
    • ►August
      • The Curse of Customization.
      • Is it that hard to…?
      • Misery.
    • ►July
      • Brave.
      • Blind Spots.
      • Bailing or Believing.
      • The Tension.
    • ►June
      • Nobody Likes The Squirrel.
      • I Just Don't Have Time For Friends.
      • Got A Handle?
    • ►May
      • Earned Wisdom
      • The Whole 'Have It All' Thing. 
      • The Dip vs. The Dive
      • The Power of Disengagement
    • ►March
      • It's good to be loved...
    • ►February
      • Apple – User (and Worker) Friendly
    • ►January
      • The Bird Theory

Search

Instagram

Instagram did not return a 200.

About

SMARTY began as a thriving community in Los Angeles and Boston with weekly panel discussions and events designed to better understand the mindset and growth strategies behind successful entrepreneurs. Today, SMARTY is a weekly blog written by Amy Swift Crosby who chronicles her life as a creative, parent, entrepreneur and spiritual seeker. As an urban refugee living in a New England seaside village, she unpacks topics ranging from uncertainty and doubt to the built environment and advertising. More on Amy.

Never Miss a Post

Follow Us

  • Facebook
  • Instagram
  • Twitter

Latest Posts

  • Company.
  • Connected.
  • This.
  • Uncertainty.
  • Devotion.

Copyright 2021 SMARTY.