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SMARTY.

The human side of business

Archives for July 2016

Small Business

Attachments.

July 26, 2016 · By Amy Swift Crosby

On the ship, but not behind the wheel.

When your hands are clenched around it.
When losing it feels like a heartbreak.
When what you have the power to do, and what will save it, aren’t the same.
When you’re so far out to sea, the land has disappeared.

It’s normal to be attached to outcomes. If we weren’t, good and great work (they’re different) couldn’t and wouldn’t materialize. But what happens when your attachments run so deep on a project, to a person, to an idea or to a business, that the path to getting there – even if you get there – is so circular and sideways moving – you start to question whether the prize is worth having? In other words, is what it takes to have it / do it / achieve it, worth the battle scars? It’s a personal question. Everyone’s ability to tolerate a process is different. You only know how thick your skin is, how deep your patience runs, how much fight is in there – by doing it.

Part of my job requires attachment. So does yours. Like you, I sink my teeth in. I care. A lot. I’m invested and serious about meeting the standard of excellence. But where I have a question is here: how do I remain attached and engaged enough to bring my best, continue to commit my energy and mindshare, my emotional real estate – when it might, or easily might not, steer the ship to new, more profitable territory?

For me, the results only feel good if the process was one of earnest commitment from everyone.

I don’t know how to answer my own question.
I do know I can’t function at less than 100%.

So now I have a new job: Figure out how to deliver best possible level of thinking, creativity, teamwork and communication, give people the best context and visibility from my vantage point, guide with an open palm, not a fist – and then release 90% of the attachment to what happens.

I’m so not there.
But I want to be.

Small Business

Who gets your best you.

July 19, 2016 · By Amy Swift Crosby

Courtesy @channelgreen

There’s a food pantry near me that serves hot meals to people who might not get one during the week. When I watch the director of the program run and operate the kitchen, the thing that strikes me most – beyond his calm, centered demeanor, truly stunning organizational skills, the ability to anticipate and solve every single challenge that arrises, kind but clear directives to everyone in the kitchen and dining room and pantry – is his highly specific instructions to volunteers about plating food. You’d think a hot meal of roasted chicken, macaroni and cheese and fresh spinach salad would be a gift in itself. Nope. Not enough. He wants to see the food plated with care and attention to what color borders what – to what’s hottest and ready to serve – to clean lines and generous portions. The Open Door is a step above a soup kitchen for sure, but still – often when people are on the margins – our standard quickly becomes “well, it’s better than nothing.” Not for Ken.

I was recently in Charleston, South Carolina where I watched a celebrated chef approve (or send back) every single dish that came out. Totally different demeanor (barking, swearing, sweating). Between wiping the sides of a bowl or correcting the crispiness of a pig ear, it had to be perfect. His name is on the door. His New York Times review is at stake. Every night. He cares because he has to hold up a brand for which even he works.

But really, there’s no difference in the results both of these men achieve (their approaches vary wildly!).  Each brings a pride, discipline and discernment to their work. One is famous –  the other an ordinary angel, mostly anonymous to the world at large. But they care. And their teams hover and dance around them with respect and appreciation. Those customers – whether eating off a white tablecloth or linoleum cafeteria table – get their everything.

Do some people / clients / friends / relationships get our best? While others settle for our good enough? When no one is watching, does it matter?

It does.

Small Business

Divided.

July 12, 2016 · By Amy Swift Crosby

Image from dan_nbl24 of Instagram.

No matter how close or far you find yourself to events of the past days and months, if you aren’t grieving or enraged, you’re at least baffled by how we got here as a country. So many of us are consumed and distracted by our own challenges and burdens, and then reminded – of course – that a bigger crisis surrounds not only the United States but also the world. We are divided by race. By authority. By religion. By gender. Right now it’s easy to forget what unites us.

What can be done? I have the sensation of watching an accident with no power to stop it, call an ambulance, hold the hand of a victim. But we still have the power to make a positive impact.

We can avoid divisiveness over the daily, the trivial, the low hanging fruit of bad drivers or the mission to be right. We can stop being offended by whatever rubs us wrong.  We can be less demanding, more curious. Less finger pointing, more accountable. There’s no time or room for that now. These tedious conflicts are quickly becoming luxuries.

As small business owners, we can lead a small but powerful movement that chooses to assume the highest possible intention. We have to start somewhere, in small but meaningful decisions, that at the very least don’t add to the rising tension – and at the most – raise the collective consciousness of an important web of voices. Use your  power to lead, change and soothe. Not just publicly and professionally. But privately. Personally. Proactively.

Let’s do that. Starting right now. #yeswecan.

Big Life

Performance.

July 5, 2016 · By Amy Swift Crosby

In my vintage Benz. The '80s got a few things right.

What happens when we can’t…do what we normally do? When our naturalness doesn’t come through? When we fall down? And maybe can’t quite get up?

First, humility. The reminder of your humanity descends like a drumbeat in your chest. Then, a short (or long) spiral of despair. Why this? Why now? Why in front of him / her / them? And finally – bargaining. The attempt to persuade yourself that you are not that, it is not you, and that output doesn’t necessarily make you any more or less than you were yesterday. This too shall pass, you say.

We try not to tie our performance to our value. But it’s hard not to.

There are two ways to see this:

You can decide that having the opportunity to experience the granularity of your emotions is a gift. A ride you willingly take. Because the rewards are self-knowledge, and sometimes a chance to see someone else’s generous reflection in reaction your own fumble, is deeply beautiful. It’s something you might not see in the throws of success.

The other way is to avoid biting the hook at all. That means the highs aren’t as high, nor are the lows that low – because you’re not on the ride. You’ve meditated / medicated / mediated your way to an unmovable center that feels, moves, risks – but never too much.

I vacillate on this. Better to pop the top off the convertible and feel the magic hours in their splendor? Knowing with the top down, you’ll be exposed to all the weather of every season? Or, better to get behind the wheel of a Volvo, smooth, steady, no jagged edges, and feel the sun through a small, unsatisfying sun roof.

Let’s go for the elements. You’ll get wet and cold sometimes, but there’s nothing like it when it works.

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About Me

photo of Amy Swift Crosby

Amy Swift Crosby is a brand strategist and copywriter who has positioned or voiced messaging across the commercial spectrum, from icons like Ford, BVLGARI, Pottery Barn, Pantene and Virgin, to boutique brands like The Wild Unknown, fitness franchise Barre3 and the rebrand of legendary metaphysical bookstore, Bodhi Tree. She has leveraged this expertise to help entrepreneurial women and small businesses owners hone their skills, mission and message, while uncovering their own “voice.” This blog explores “the human side of business,” and universal themes like uncertainty, anxiety, the tension between engagement and disconnection, personal value and most importantly, of finding - and hearing - our own voices in our everyday life.

Photo - Andrew Stiles

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About

SMARTY began as a thriving community in Los Angeles and Boston with weekly panel discussions and events designed to better understand the mindset and growth strategies behind successful entrepreneurs. Today, SMARTY is a weekly blog written by Amy Swift Crosby who chronicles her life as a creative, parent, entrepreneur and spiritual seeker. As an urban refugee living in a New England seaside village, she unpacks topics ranging from uncertainty and doubt to the built environment and advertising. More on Amy.

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